A 99.9% Server Uptime
The principal benefit of developing your own website hosting system is that you do not have to worry about compatibility – you set up a special set of software applications in such a way as to work with a given set of hardware parts. The end result is something far more steady and reliable, because there are much less possible risks of failure. We have set up our cloud hosting platform using time–proven hardware elements as well as a significantly modified version of Security–Enhanced Linux in order to create an incredibly safe and secure home for your own web sites.
That is why, with all our website hosting plans we give you a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Aside from our cloud hosting system, we’ve also built our very own internal network in each one of our datacenters. Everything is based on enterprise–class hardware delivered by Juniper. What’s more, on each router, we’ve put a firewall with a complex set of rules in an attempt to sift out all fishy requests.
Because of this, in each of our data centers – in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center and in our AU data center, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting plans in every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you are not content with our services, or if you think that they are insufficient, or if you decide that you need a VPS servers rather than a cloud hosting account – we will give you a full refund, no questions asked.
All domain name registrations are nonrefundable, but you will retain full control over your domains even if you terminate your web hosting account with us.
24/7 Technical Support
In the event that you operate a web hosting firm, your technical engineers are of chief importance. That’s why we have carefully hand–picked a highly proficient team of customer service technicians, each with lots of years of experience behind his back. With their help, we offer 24x7 support with each of our hosting packages.
And not just that, we offer a 1–hour response time guarantee. All technical support requests are answered in under sixty minutes and our average support ticket response time is below twenty minutes!