Help and Support Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Answer Guarantee

  • Our customer help Department is present round the clock to take care of all of your service tickets. Every ticket you send out to us will be responded to within less than sixty minutes. If your case demands the assistance of one of our administrators, we will address the ticket to the technician on duty and will inform you that the problem is under control.

  • Top quality support service
  • Professional Tech Assist Service

  • We are on line for you round the clock to deliver information and technical support as well as to assist you with any trouble that you might stumble upon whilst administering your virtual server. We will support all pre–configured programs, like your Operating System, server admin panel (with respect to the VPS type) and the Web Site Control Panel designed completely by our developers.

  • Intuitive help center
  • An Intuitive Help Zone

  • An in–depth and frequently updated article base is built into our custom–built Web Site Control Panel. It offers quick tips about how to execute all the main website control duties. The Help area offers in–depth how to content articles and step–by–step video tutorials. You can open the Help area by clicking the Help or Video buttons in the right side of each Control Panel section.