1 hour ticket response
W Hosting’s team of techs is focused on giving fast answers to all your inquiries. We’ll examine your ticket immediately after it is submitted and will reply back with a solution to the problem within less than 60 minutes after the ticket submission. As a matter of fact, our average helpdesk ticket response time is 20 minutes.
A Top–Quality Technical Support Service
Each member of our help desk support staff has many years of experience in the website hosting realm and the majority of them have been with us for at least five years. They all are ready to respond to all your questions in the most professional way possible.
An Intuitive Help Center
Included in the Web Site Control Panel is an easy–to–navigate Help Center, which offers a variety of sources of information. You can browse through a routinely updated knowledgebase featuring web hosting account administration articles and website management articles, watch the how–to video tutorials or explore the F.A.Q. repository.