Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • In the Web Site Control Panel you’ll find a comprehensive Help section featuring a myriad of help articles and frequently asked questions. They are contributed by our support team of skillful technicians. Simply fill in your question and our intelligent software will return the best possible answer.

  • Top quality support service

  • Instructional Video Clips

  • If you prefer to see how a task is achieved or how an issue is addressed, instead of just reading about it, take a look at our collection of instructional video tutorials. They cover lots of different topics and will help you swiftly find your way around the Web Site Control Panel.

  • Intuitive help center

  • A Sixty–Minute Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24/7 customer service and feature a one–hour response guarantee. Our expert technicians will be online for you around the clock and will sort out any issue that you could possibly encounter within maximum sixty minutes after the ticket submission. In the majority of cases, a response will be given to you within 20 minutes.