Client Support Channels
A Sixty–Minute Ticket Response Guarantee
Every single support request you send to us will be responded to within maximum 1 hour. If for any reason whatsoever your support ticket or email requires further assistance from an admin, we’ll forward it and leave a note to notify you that your issue is being worked on. If you take advantage of our Managed Services package, all of the tasks included there will be performed at a time that is convenient for you.
An Outstanding Customer Support Service
We’ll be available to you 24/7/365 to reply to any enquiries that you may have about our Web Site Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. If you also need help handling server management procedures, you can check out our Managed Services package, which includes data backup hard drive space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as software installation and troubleshooting procedures
An Easy–to–Navigate Help Section
Every dedicated server includes our charge–free Web Site Control Panel, which features an exhaustive knowledgebase and a selection of how–to video tutorials. Whenever you need assistance with the Web Site Control Panel, just click on the Help or Videos buttons located in the top right corner.