Although this isn't the mainfactor to help you distinguish a trustworthy website hosting company from a bad one or a reseller from a real provider, the option to call and talk with a live person is a sign that you aren't dealing with a one-person service provider and that you will be able to get in touch with somebody any time you need assistance. The phone support for website hosting services may range from basic to dedicated, thus the issues that can be resolved with a call vary depending on the specific supplier. In most cases, these issues are more basic and feature billing or 1st level technical issues as more difficult tasks usually require a support ticket where both you and the administrators can track what's going on with a given issue. However, the option to call your service provider can save you a lot of time and efforts for the numerous tiny problems which will eventually show up at the time you manage your hosting account.
Phone Support in Website Hosting
In case you decide to employ one of our website hosting, you will be able to contact our support crew over the phone for 14 hrs every day. We will help you choose the proper plan for your sites as we think that it is better to discuss such matters with a live person. If you already own an account, we can help you with your sales/billing questions and / or general matters, even with some tech matters which do not involve a lot of time or escalation to an administrator since it will be more appropriate to open a support ticket for time-consuming issues in order to have all the correspondence in one place. We have phone numbers in the US, the United Kingdom and Australia, so you will be able to call the one you prefer and speak with our agents.
Phone Support in Semi-dedicated Servers
When you want additional info regarding the semi-dedicated servers that we offer, you're able to call any of the three support phone lines we have around the world - in the U.S.A., the United Kingdom and Australia. Thus, you'll be able to check ahead of time whether our solutions will be appropriate for your websites. If you are already our client and you have a semi-dedicated account, you have the option to contact us over the phone for fourteen hours every day about any billing or basic issues. For strictly technical matters you can use our ticketing system and communicate with our technical support because someproblems simply require more time to be taken care of, but we can assist you over the phone with countless minor tech issues as well, saving you time and efforts.