If you ever encounter a problem with your website and are unable to handle it, ask the web hosting company’s support team to help you bring the website back online. A quick resolution would be best, but lots of hosting companies respond within 24 hours and even more, particularly if you’re working with a reseller. Even if your problem can be swiftly sorted out, your site may not work properly or may not be accessible whatsoever for a lengthy time period, so you may lose prospective customers as it’s extremely unlikely that anyone will be willing to go back to a website that’s faulty. Therefore, you need to make sure not only that you can get in touch with your web hosting company, but also that they can answer and help you in a timely manner. If a web application update doesn’t proceed as planned or you delete something by accident, for instance, the website must be fixed swiftly in order to avoid prolonged downtime.
One-Hour Response Guarantee in Website Hosting
Our guaranteed max reaction time for any customer support ticket that you submit or any e-mail that you send is just 1 hour, even if you contact us on weekends and national holidays. Regardless of the nature of your question or issue, we will lend you a helping hand instantly and will supply you with the needed information to sort out any problem with your sites. The actual reaction time typically does not exceed fifteen to twenty minutes, which means that you can forget about waiting for hours on end to get an issue sorted out or what’s even worse than that – waiting around all day only to get a reply that more information is needed while nothing is resolved. We’ll assist you in a timely manner purely because we know precisely how costly time can be in the dynamic digital realm. The 60-minute response guarantee is valid for any billing or technical inquiry that you may have concerning our website hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you submit a customer support ticket through your web hosting Control Panel or send an email related to your semi-dedicated server, you will get a reply within less than sixty minutes. You can get in touch with us whenever you wish with regard to technical, general or billing issues and since we’re working 24-7, you will always receive support right on the spot. Depending on the particular issue or question, we’ll provide you with more details, eliminate the obstacle if it has been caused by something within our reach or instruct you on how to proceed if you have to tweak a given setting for a web-based app that we cannot access. You can forget about waiting around for a day for every single answer. The fact is, in the majority of cases we reply to tickets and emails within no more than 20 to 25 minutes.