A live chat is one of the many channels of communication provided by some website hosting providers as a part of their support service. Depending on the supplier, the chat is used for pre-sales, billing and/or tech assistance. This method of contact is quicker as compared to a support ticket and it'll make it less likely to misunderstand or misspell a word in comparison to a call with a representative. Furthermore, if the problem that you experience requires some time to be examined and resolved, you will be able to do something else at the same time instead of just waiting, as you'd have to do if you call. You can also use a live chat assistance service totally free provided that you have web accessibility even if your hosting provider is based in a different country and they don't have a local phone number that you can call.
Live Chat Support in Website Hosting
As we acknowledge the fact that numerous troubles are easily resolved if you speak to a live person, we supply a live chat service for all of our potential and active clients. The chat is available every day and our customer support representatives will assist you with a number of questions and problems. In case you are not our client yet, you can find out more about our website hosting plans and the website hosting environment in general to be certain that your sites will function efficiently on our servers. If you already have an account and you have some questions or you encounter any issues with any of our solutions, you'll be able to get in touch with us through our live chat and we can provide you with the necessary info or assist you to troubleshoot the issue. You'll need to open a support ticket for some troubles that require longer time or the help of a system administrator, still for the majority of common problems you can receive help right away.
Live Chat Support in Semi-dedicated Servers
We supply live chat support as part of our services, therefore if you have any questions regarding our semi-dedicated servers, you'll be able to contact our customer care team at any moment regardless of whether you've already purchased your account or not. In general, the chat service is for billing, pre-sales and general questions and issues, but we can help you with a lot of tech questions too. We will help you select the ideal plan for your web sites in case you don't have an account yet, we can answer all of the billing questions or concerns you could have or we can help you with setting up your new email address on your computer or smart phone - all this will be done timely because our live chat service is available all day, each and every day. Any time you require support, you are able to talk with a representative and save time and effort.