There are a handful of ways in which you can contact the web hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you choose is a ticketing system. It’s the least complicated communication channel for different reasons. In the event that no technical support team member is available at the moment and they are all engaged, a telephone call may not be responded to, but a ticket will always hit home. Furthermore, you can copy ‘n’ paste extensive bits of info without worrying about typing errors, and if a given issue needs more time to be solved or a number of replies have to be exchanged, all the info will be in one and the same place, so either party can always see the comments provided by the other one. The negative side of using tickets to get in touch with your hosting provider is that they’re usually separate from the hosting platform, which implies that if you have to provide information or to follow directions, you will have to use at least 2 separate systems and this number could rise in case you’d like to manage a number of domains. Plus, many web hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting for a reply.
Integrated Ticketing System in Website Hosting
In stark contrast to what you may find with plenty of other hosting providers, the trouble ticket system that we’re using with our website hosting is an indivisible part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not need to remember several log-on names and passwords, as you’ll be able to manage both your tickets and the hosting account itself from one location. So, if you have a question or run into a complication, you can get in touch with our help desk support staff on the spur of the moment. Our system comes with an intelligent search functionality. This means that even in case you’ve opened loads of tickets through the years, you will be able to find the one that you want without much difficulty. Furthermore, you can check knowledge base guidelines for solving common complications.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our semi-dedicated servers, was developed with one objective in mind – that you should be able to manage everything related to your semi-dedicated account in one single place and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you have an inquiry or confront a complication, you can get in touch with our support staff straight away without needing to go through another admin dashboard. You can browse through your website files or check different account settings while opening a new ticket or reading the response to an older one. If you’ve got a large number of tickets and you’d like to find a given one, you can resort to the clever search functionality, which is available in the Help section. We guarantee that you’ll receive a reply in less than an hour irrespective of the essence of your query or issue.