There are a handful of ways in which you can contact the web hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you choose is a ticketing system. It’s the least complicated communication channel for different reasons. In the event that no technical support team member is available at the moment and they are all engaged, a telephone call may not be responded to, but a ticket will always hit home. Furthermore, you can copy ‘n’ paste extensive bits of info without worrying about typing errors, and if a given issue needs more time to be solved or a number of replies have to be exchanged, all the info will be in one and the same place, so either party can always see the comments provided by the other one. The negative side of using tickets to get in touch with your hosting provider is that they’re usually separate from the hosting platform, which implies that if you have to provide information or to follow directions, you will have to use at least 2 separate systems and this number could rise in case you’d like to manage a number of domains. Plus, many web hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting for a reply.