Lots of people who begin using their 1st web hosting account, or change companies, often have enquiries concerning how specific tasks are executed or come across predicaments when setting up various things like emails, website settings, etc. This is why, a lot of companies have compiled documentation with the most common questions and problems so as to help their clients receive information quickly and seamlessly. Consequently, the help desk team members can dedicate more time to actual issues that given customers may be facing, as the solution for the minor things will be available on the Internet and customers will be able to easily resolve them without getting in touch with the help desk staff. Having in-depth documentation is essential, especially for new customers with no previous experience, since the hosting service entails tons of functions and many people can become perplexed about what action to take. A good knowledge base can both help you execute the tasks that you need and learn how the hosting service works as a whole.
Extensive Online Documentation in Website Hosting
All website hosting that we are offering include an elaborate knowledge base where you can find everything you should know about your hosting account. Whether you would like to set up a new MySQL database, to forward a domain by means of an .htaccess file or to create an email account on your PC or mobile phone, you can simply check our help articles and all the info that you need will be there. When you visit a given section of the Hepsia Control Panel, you can see articles that are relevant to the functions that can be accessed through it. In case you want to see the whole archive of articles and get acquainted with all the functions that Hepsia offers, or simply to read generic info about the web hosting service, you can browse the whole knowledge base, which can be accessed via the Help menu in your Control Panel. We’ve done our utmost to encompass any problem that you could chance upon, but if you do not find the information that you wish, you can always touch base with us, as our customer care staff is available to you day and night.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia hosting Control Panel, which is included in our semi-dedicated servers, will permit you to access the detailed online support documentation that we’ve prepared for you. The articles include generic info about our web hosting services, how-to guides about the various functions that you can use, together with troubleshooting guidelines that can help you rectify common issues that you might stumble upon. The topics that we’ve included encompass de facto everything, from elementary things such as how to host a new domain in the account, to more elaborate ones such as which SSH commands are allowed on the semi-dedicated servers. Articles that are dedicated to the features of a given Control Panel section will always be available in the right corner of the page that you are on, whereas the entire article list is accessible through the dedicated Help section.