The accessibility to the customer and technical support that a website hosting company offers can tell you a lot about the services they provide too. In the event that you are allowed to use just e-mail messages and / or tickets, you have most probably come across some reseller and not the hosting supplier. When this is the case, you'll probably have to wait for several days so as to have a problem resolved since your reseller may not be checking their communication regularly or they may need to get in touch with the actual hosting company for extra assistance. When the provider offers several ways of communication with quick response time available at any moment, they are almost certainly the top provider, not a reseller. So you will take advantage of well-timed assistance and quality support because they will have direct access to the servers where your account will be created. Regardless of the problem - technical or sales, it's generally much better to communicate with your hosting company directly via your preferred way of communication.
24/7 Customer Support in Website Hosting
All of our website hosting feature 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring about our web hosting services before you make an order or you're a current customer and you have any kind of question or a issue, you are able to contact us any time, including holidays and weekends. We have many channels to get in touch with us - several phone lines around the world for your convenience as well as live chat support for billing, pre-sales and basic questions; email messages and support tickets for more complex matters or any troubles which need extra time to investigate and deal with. Unlike many other website hosting providers, our trouble tickets have a warranted maximum reply time of only one hour, which means that regardless of what the trouble is, it will be resolved timely and you won't waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you select, you can benefit from our 24/7 tech support services even on official holidays. All of your web sites will be available constantly and so will we. With quite a few connection options, you're able to choose the most convenient approach to get in touch with us and find out about our solutions in case you don't have an account yet, or ask for assistance in case you are already one of our customers. You'll be able to give us a call, start a chat with a live representative, send an e-mail message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The last two options come with a one-hour response time guarantee, though it rarely takes over 20 mins to receive assistance whatever the complexity of the issue. Using our customer and tech support services, we'll be available for you whenever you need us, not several days later.
24/7 Customer Support in VPS Servers
If you get a VPS server through our company, you can use a couple of different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, we now have a couple of local telephone numbers in the USA, the United Kingdom and Australia plus a live chat service. If you are a current customer and you're looking for help with some technical issue that requires additional time to analyze or resolve, you're able to open a ticket through your billing account or you will be able to send an e-mail message and we will take care of the problem and send you an answer within the hour. The answer time is guaranteed 24/7, including holidays and weekends, but for many problems it takes a maximum of half an hour to get assistance. Our support service covers the VPS and all of the pre-installed software it features, so if you need help with third-party software, you'll be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum answer time warranty, you will enjoy lightning-fast support when you get a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, as a result every time you open a support ticket through your billing account or you send an email regarding any kind of problem with the server or the pre-installed software on it at any time of the day, you'll have a response within 1 hour, even during holidays. Our ticketing system is the best option when the issue involved needs a longer period of time to be solved or if it has to be sent to our admins, because it is easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you can phone us or talk to a live representative using our chat service. In case you include the Managed Services upgrade to the server plan, our administrators will also assist you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 too.